Exchange & Refund Policy Of Khareedo Shoes If you receive the parcel then don’t worry, We have Worry-Free Return and Exchange Policy, we've made the exchange process super easy for you. TIMEFRAME: YOU HAVE “7 DAYS” FROM THE DATE OF DELIVERY TO CLAIM FOR THE RETURN OR EXCHANGE. a) “Suggested” (POLICY APPLY FOR SHOES ONLY “NOT APPLIED ON SENSITIVE PRODUCT SUCH AS SOCKS, INSOLE, BELTS, ETC…..”) b) Company holds the right to cancel any order in case of out of stock or pricing error. RETURN POLICY: Valid reasons to return an item.  Delivered product is damaged (i.e., physically destroyed or broken) / defective.  Delivered product is incomplete (i.e. has missing items ).  Delivered product is incorrect (i.e. wrong product/size/colour or expired)  Delivered product is does not match product description or picture (i.e product not as advertised)Color Variation Notice: Product colors may slightly differ from online images due to lighting. We cannot accept returns or exchanges solely based on color differences. Please keep this in mind when making your purchase.  If you receive the product and the product has defected, NO CHARGES will apply, We will replace the product OR you can get a refund (if Size not present) or you can exchange with another product as well (if Size not present).  Return can’t be accepted in this scenario, Suppose, (Change of Mood, and if you ordered shoe in Euro 42 size and you received the Euro 42 size, but it’s not fitting well on your feet, so it’s a mistake from your side because we already mentioned the size chart and size guide with all our product’s details, but you can change the size for that just follow our exchange policy) Conditions for Returns 1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn. 2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories. 3. The product must be returned in the original and undamaged manufacturer's packaging/box. If your returned item does not meet the above requirements, Khareedo Shoes reserves the right to reject any request for a refund. Note: If your return request has been rejected, the item will be delivered back to you between 5-15 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given. P a g e 2 | 5Exchange & Refund Policy Of Khareedo Shoes How to Return a Product meet the above requirements. o o o o 6. Return Address: When sending your return, please use the following address: Shop # Naz Boot House (E-commerce partner of Khareedo Shoes) R-372/15 near Royal Bakery & T Ground, Dastgir block:15 FB area Karachi Refund Process we've made the Refund process super easy for you: 1. Refunds: For eligible returns, once we receive and inspect the returned item, we will initiate a refund Via Bank account or Easypaisa or Jazzcash Wallet. Process will take 15 to 25 business days for the refund to appear in your account. 2. Store Voucher Option: If your situation is not eligible for a return or does not fall under our "Valid reasons to return an item" policy, but Product is in a saleable condition and is unused, with the original tags and price labels attached along with the proof of purchase and you still wish to shop with us, we offer an alternative. We will provide you with a store voucher equivalent to the value of your returned item. You can use this voucher to make a purchase from our store. 3. Using the Store Voucher: To use the store voucher, simply add the items you wish to purchase to your cart and apply the voucher code at checkout. The voucher amount will be deducted from your total. 4. Shipping Costs: Shipping costs are non-refundable, except in cases where the return is due to an error on our part. P a g e 3 | 5Exchange & Refund Policy Of Khareedo Shoes EXCHANGE POLICY: Worry-Free Exchange Policy, if you are not 100% satisfied with your purchase, we've made the exchange process super easy for you. Exchange Eligibility: 1. Timeframe: You may exchange a product within 7 days after the date of delivery. 2. Change of Mind: Exchanges are possible even if you've had a change of mind. However, in this case, shipping charges for sending the product back to us will be borne by the customer. 3. Return Process: The process for sending a product back to us for an exchange is the same as the return process. Please refer to our "Return Process" section for detailed instructions, including packaging guidelines. Exchange Process: Store Voucher: After we receive and inspect the product you've sent back, we will provide you with a store voucher. This voucher can be used to make a new purchase on our website. Shipping Costs: Shipping costs are non-refundable, except in cases where the return is due to an error on our part. Choice of Products: You may use the store voucher to purchase an item of the same value as the returned product or an item with a higher value by paying the difference. Shipping of Exchanged Product: No charges will apply when we send the exchanged product back to you. We will cover the shipping costs for the exchanged item. Contact Us: If you have any questions about our exchange policy or need assistance with the exchange process, please don't hesitate to contact our customer support team at Email: Support.kareedoshoes@gmail.com or Khareedoshoe@gmail.com WhatsApp: +923417701573 (24/7 Reply in 12 business hours) Contact: 0341-7701573 (Monday to Saturday from 1pm till 9pm) P a g e 4 | 5Exchange & Refund Policy Of Khareedo Shoes Returns & Refunds FAQs  How do I know if my product is eligible for a refund? Please visit the page Exchange & Refund policy on our website and go to “Valid reasons to return an item” Section, to check if your product is eligible for a refund.  How long do I have to initiate my request for a refund? You can initiate your request for a refund within 7 days of delivery. For example: If you received your order on the 5th, then you have until the 12th to request a return.  How do I pack my return parcel to make sure it arrives in adequate condition? The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Courier Company packaging, it must be returned in the same condition. Do not put tape or stickers on the manufacturers box. Write your order number clearly with a permanent marker on the outside of the package.Include the original invoice inside the package you are sending back to us. Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.  What if my return request was not accepted? If your returned item does not meet the above requirements, Khareedo Shoes reserves the right to reject any request for a refund. Note: If your return request has been rejected, the item will be delivered back to you between 5-15 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.  Do I have to pay for shipping charges when I return a product?  Free Pick Up: If your product qualifies for a return based on our "Valid reasons to return an item" policy, we will arrange a free pick-up service for you. Our team will contact you to schedule a suitable time for the pick-up.  Shipping at Customer's Expense: If your return does not fall under our "Valid reasons to return an item" policy, you will be responsible for shipping the item back to us at your own expense. Please ensure that the item is securely packaged to prevent damage during transit. No charges will apply when we send the exchanged product back to you. We will cover the shipping costs for the exchanged item. P a g e 5 | 5Exchange & Refund Policy Of Khareedo Shoes  How can I track my return? Step 1: Approval of Return or Exchange request Step 2: After approval, pack your return package securely and send it back to your address Step 3: When we receive product back, your team will contact you via email or WhatsApp in 3 business days. In case of exchange your team will provide new order No. and Tracking number, where you can track its status by entering your tracking number, while is on its way to you.  How will I get my refund and how long will it take? For eligible returns, once we receive and inspect the returned item, we will initiate a refund Via Bank account or Easypaisa or Jazzcash Wallet. The process will take 15-25 business days for the refund to appear in your account.  Do I also get refunded the shipping charges when returning a product? Shipping costs are non-refundable, except in cases where the return is due to an error on our part.  Do I have to return all products in my order? No, you do not have to return your whole order. It is fine just to return certain products.  Can I return my items after the return window expired? Sorry, returns are not possible after the 7-day return period. You can reach our team for further questions Via WhatsApp or Email.